RE our new Garage Door
I am writing this letter to thank you personally and GRYPHON Garage Doors for a job well done.
You have found time in your busy schedule to visit us the first time around knowing that we are not
yet ready to go ahead with the new door. You have patiently introduced as to your Company and
helped us in selecting the Door Type and total package . You have skilfully explained to us the
advantages of obtaining a GRYPHON Garage door but at no time did you pressurise us in ordering
one. After we placed the order you kept your promise of installing the Door before the end of
November 2013. The installation was carried out by Richard with expertise and efficiency and in a
friendly manner. Colin, we believe that you and GRYPHON have given as a good product in a
prompt, friendly and professional way and both Christine and I have no hesitation in recommending
you and your organization to our friends and anybody who will be interested.
Thank you also for your interest in the post installation phase. From the above you can see that we
are happy with your approach, product and installation and hope we will remain so for the life of the
Christine and I wish you personally and the whole team in GRYPHON good health and a lot of
Dear Gryphon Garage Doors team,
I really love my new door, I think it makes my house look like new! I would personally like to thank Colin and his colleagues, who are incredibly friendly and accommodating. Thank you for working around me for the quote and the installation.
I am very happy with the service I received and am very satisfied with the final result. Thank you for transforming my home.
Pauline Doyle from Yokine just called, she just had her door installed by Rex, and she called to praise him and compliment him on excellent service and being friendly and very accommodating. She is very happy with her door and the service she has received by us all.
Brendan Kilmartin from Canning Vale had his Gryphon door installed today and phoned to make the final payment. He wanted me pass on how happy he was dealing with Gryphon. He said it was a very easy, simple process, and commended Simon on his professionism. He also wanted to say what a wonderful job both Ray & Sharn did today with the installation, and what nice people they were. Lee
Wanted to thank you and the team for your service and support with the recent problems we had with the garage door. We very much appreciate the swift response you provided on both occasions in getting out to see us.
Ewald and Alison Cilliers
i have had a gryphon garage door since 2001…built strong to last can only speak very highly of quality and customer service……after 12years my first repair was to the e45 german motor replacement circut board….the sevice chap steve did a fantastic replacement board and customer service second to none……….will recommend gryphon doors to anyone…..many thanks …………rowen leeming wa
Thought I’d just let you know that Bayly has already been and fixed our door.
I found him to be excellent and if asked by anyone would certainly recommend him. He’s a great advocate for your company and worth hanging onto!!
Thanks for your help and in 6 months when my in-laws place is built will be in touch to order a door from you for their garage!!!
All the best
Colin and Vicki
Hi Gryphon Garage Doors,
We would like to compliment your Sales Rep. Simon Holloway and tradesman Mark for their professionalism in installing our roller door. We are very happy with the roller door, it is operating very quietly and smoothly. We highly recommend your company to our family and friends. Thanks.
Spencer and Sandy
My garage door is now working perfectly your technician was extremely efficient and very professional, we are very happy with the service.
Kurt and Vivian
Just wanted to give you some feedback relating to repaired roller door.
We were extremely happy with Alan’s installation he was honest, hard working and meticulous. We cannot believe the difference between this door and the old one. I was glad to see that the right man was sent for the job: Alan’s excellent work has renewed my faith in Gryphon Garage doors.
Thank you for rectifying this situation, I appreciated the communication and choice of installer for this job. You also stuck to the promised date of installation which as I know in trade is not always easy to achieve.
I was glad to see that you took this issue seriously and made the appropriate modifications to prevent a disaster from occurring.
Comment: Hi and good morning I just wanted to thank Gryphon Doors for their service on getting me a quote on a Sectional Door the work of the installers and the professionalism as they went about their work, I’m so happy with my Sectional Door and I have recommended Gryphon Doors to a few friends, thank you. You guys were amazing!
I just wanted to send a quick email to thank you for assisting us to resolve the recent issue with our garage door.
We are very impressed by prompt and efficient action taken, which led to the resolution of the issue with a minimum of fuss.
We would also like to specifically convey our thanks to Paul, too. Shon was present when Paul was working on the door and he asked me to pass on how much he appreciated Paul taking the time to explain the nature of the problem and the thorough job he has done in making sure that it won’t reoccur.
So again, thank you. I’d have no hesitation in recommending your company to a friend, thus far we have been very impressed with all aspects right from the initial contact, quote and purchase, the installation process, the product itself and – when a glitch occurs, as will occasionally happen with any product – the follow-up service.
Tanya and Shon
Comment: Good Morning, We had our garage door installed on the 25th March – absolutely love it. Service was great from the initial quote, through to the ordering and the exceptionally fast install! Many thanks – the garage door really is a quality product. It is almost silent by comparison to our neighbours door – their jaws almost hit the ground when they heard (or didn\’t hear) ours!
This is just a short note of thanks for the outstanding “after sales support” that we received from your company when we recently purchased your garage doors.
I always consider that a company shows its true colours in the “after sales support” area, when one encounters some problems, after the deal is done and the equipment purchased.
Your company I must say, has proven itself to be excellent or in actual fact, exceptional in the “after sales support” area, as far as we were concerned. All problems were addressed to our total and complete satisfaction.
The standard demonstrated by your company would be more akin to an excellent German firm, in my humble opinion [having lived in Europe] and as a result, it is without any hesitation that I will recommend your company to all who have an ear to hear!
The product you market [garage doors] are of a very high quality and I must say it again, that you’re “after sales support” is exceptional and rarely found in Australia these days.
As a result of my very happy experience in dealing with your company, may I respectfully request a dozen of your business cards in order for me to promote your company?
Once again in closing, my sincere thanks to you and please also convey my heartfelt thanks also to the excellent tradesman that carried out the “after sales” corrective action at my home.
This letter may be used as you see fit in order to promote your firm and its excellent products.
With sincere thanks,
Comments: Hi just wanted to pass on my gratitude for the service I received from Brett in Perth after hours pairing my remote control. Absolute outstanding service congratulations.. I help run clue design digital agency in Perth for web sites and ecommerce if I can ever help out feel free to shoot me an email.. Cheers Neil
Thanks for your response. So happy and thanks for coming to the party and giving the small fish owner builders a fair go.
Have a Great Day really appreciated and I will keep in contact.
Name: Eric and Maricar
Comments: Hi, We would like to provide some feedback and offer a testimonial. In terms of feedback, your team as a whole did a great job at installing our garage door and we are very happy with the final product. There were a few hiccups along the way, which all stemmed from incorrect measurements of our garage opening. The person who initially looks at the garage opening plays an extremely important role. Any mistakes may lead to re-manufacturing of the garage door or rescheduling of the installer. They must be reliable and also be able to identify potential obstacles in the way (we had to move an electrical switch when the installer came). We would like to commend particular members of your team. Ian was a great salesperson. He explained everything we needed to know and provided great service. Craig, one of the installers, was very courteous and helped to identify the things which needed to be done for installation to move forward. Troy, the other installer, was also very polite, provided excellent explanations of the installation process and helped to obtain proper measurements. And last but definitely not least, Dana at the customer service desk, did an exceptional job of re-organizing installations and kept her customer a happy customer. The testimonial is as below. Hi Gryphon, Thank you for installing our garage door. The quality of your service and final product has been excellent. Our door fits perfectly despite a slight skew in our opening. We particularly want to thank the customer service desk and installers for being exceptionally helpful. We would not hesitate to recommend you to our friends and family and wish you all the best in your business.
Thank you very much as always.
I always recommend Gryphon Garage Doors to people who want a Garage Door and as I explain to them – there is ALWAYS fantastic after sales service.
Can you please pass my email onto your CEO or could I please have their email address so that they can be aware (if not already) the great service that EVERYONE at Gryphon Garage Doors provide.
Thank you very much again.
Have a great day.
Just to let you know, my Manager has just bought a house south of the river and is so impressed with the service your company has provided.
I’ll be providing your company’s details to him.
His name is Joe .
Just a quick note to tell you I am very happy with my new door.
It is solid as a rock and hardly makes any noise and looks great!
Dayton – The guy that ordered it sight unseen using only pictures on your website while on the other side of oz.